I want to give Kevin credit for being responsive on Father's Day. I don't want to be unfair. That said, there will be no further positive comments on this update.
Per his request, I emailed Kevin my phone number and he quickly called me. The conversation wasn't exactly satisfying. I was told that the on site manager didn't realize how unhappy I was because "I seemed fine" - I explained that I wasn't going to lose my cool in front of my wife, my aunt, and my six month old. I was told I should have given the on site manager the chance to fully make things right - I explained that I didn't trust him at all once he acknowledged he saw us being neglected but didn't intervene until we complained. We discussed the expired coupons. I pointed out that it's cool they'd be willing to honor them, but it's halfway through 2018 (they've had time to print new ones) AND he missed multiple times that there was no reason for me to go back to that Pita Jungle because it's halfway across town. He told me multiple times that the on site manager was a good manager - glad he defends his employees, but that wasn't my experience, unfortunately. He then explained the corporate structure, and why I wasn't going to be getting anything other than I'd already gotten - which made me question why we got onto the phone together to begin with. He ended the call by saying he would see what else he could do.
He emailed me shortly later asking for my address, and saying he'd have non-location-specific gift cards mailed to me. It's been two weeks, and I haven't seen them. How long do I have to wait?