Oh, Brillobox. Normally, I enjoy your Wednesday night pub trivia. We've never cracked the top three, and I've learned to ignore how long it takes you to grade the two rounds. You have a great beer selection, a good crowd and really challenging trivia. The beer and the atmosphere typically make up for your slow service and limited and overpriced menu but last night your customer service really turned me off!!
An accountant, especially a stone-cold sober accountant, looks at her bill. When I questioned the extra beer on my bill ($5.15) instead of giving me attitude, throwing the disputed cash on the bar, making a scene and making me feel guilty, you should have just said sorry about the mix-up and credited my card. Your error was understandable given that there were only two bartenders/waiters on a crowded night but the way you treated me was not. I won't be recommending you anytime soon.