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  • This place is a darling of the south Charlotte scene. It does a great job churning out French- style pastries and bistro-ey small plates of all varieties. But, if you're going to double down on the Frenchness, you've got to do something else well: have decent bar service. And by "decent," I have to explain it this way: bad service chases off one customer at a time. Bad sanitation practice closes the restaurant all at once. I seriously don't know how this place can't serve sugar or cream at the bar, and how they have can say that they don't have room for sugar service, when the bar is covered with scattered drink menus and uncollected service. I was told that the having to walk over to the central sweetener/dairy table provides a more "communal" feel, and that they could "get [me] a belltop of sugar, I guess, if you really want it." I did, but it as apparent that they weren't anywhere near prepared to offer me such a service while my double-shot was still on the warm side. I sugared my drink and then walked back to my seat at the bar. Maybe this inconvenience made me a little more sensitive as I watched my date's cold drink being made with dirty shakers out of the dish sink (full of a who-knows-how-old dairy spill), after I'd watched the "baristas" wipe my espresso cup off with the wet counter rag sitting on the cup warmer above the coffee machine, and the dumbfounded look I got when I asked the hipster guy in the skullie to remake it with clean glassware. I'm prone to think that it speaks to an overall service laziness at this place, or at least at the coffee bar. That thought was especially amplified as I stared into two open cambros of sugar (turbinado and plain old Dixie crystals) sitting DIRECTLY IN FRONT OF ME. Maybe it was an off day. The pastry side of the house always does it right (except the older, stale version of the eclair that we bought, and tossed out, once we got it home), and they've even told us the secret that they aren't ever really out of anything, you just need to insist that they go get some more from "the back." This has kept us coming back. We will be back again, for pastries. But, if you want to play French, just get the basics right. Bistro tables don't make the atmosphere- good service does. A little bit of a step up in standard, and this could be a great place to eat/drink.
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