I come here with the girl I nanny usually about 3 times a month. We usually visit on a time crunch-- she gets out of school, it takes us until around 4:15 to get to BWW and then we need to leave by 4:45-5:00 to get to our next destination on time. Every single time we've been here, we've gotten or requested the waiter Stephen and he is great! We let him know we are in a crunch and need food ASAP, and he and the cooks always get us our food within 12 minutes or less. (We don't order anything complicated, but ordering a similar meal at the Chili's across the street has taken over 30 minutes.) Stephen is also very patient as the girl I nanny is autistic and sometimes has a hard time explaining if she wants to try something different... And when I take my 4 year old daughter, he is very kind and let's her order even though she is sometimes a little hard to understand ;-)
We usually get the flavored lemonades. If you haven't tried the huckleberry or mango lemonade, you MUST try them! This location has always appeared very clean and the staff seems to be really nice.