I go to this location in the morning pretty often. There are days where service is slow and there are days where they are on top of things. The staff is friendly.
My main concern/issue was the evening crew - I went to this location for the first time in the evening yesterday (Friday night) to pick up for my friends and I. There was not even a car of front of me in the drive through. Ordered a venti caramel frap, venti caramel machiatto and two cake pops (chocolate and salted caramel). When I was given my total it seemed pretty low, like they missed something. So when I got to the window - sure enough the forgot the caramel frap, and mentioned they couldn't "find" any salted caramel cake pops. SMH - told them they forgot the caramel frap, they made it, all seemed good and fixed. When I took my first sip of the caramel machiatto, it tasted awful. It tastes like watered down coffee with a hint of caramel.