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  • Dined with them on NYE with my wife and another couple. We ordered several food items and a few rounds of drinks. The bill was over $200 I ordered a burger. After 2 bites I could see it was completely raw. Naturally I sent it back. When we were presented with the check I saw I was charged for two burgers. I figured they would have comped the burger, certainly not charge for two. I brought it to the waitresses attention and she removed one of them. At this point I was a bit annoyed as it appeared that they were hoping maybe I would just pay the bill and not notice. I asked for the manager and explained what had happened. Still no offer to do anything. He said he would have to talk to the GM. I assumed he pretended to talk to someone, as I can't imagine a manager doesn't have the authority to offer a $13 credit. After 5 minutes he comes back and says the GM agreed to take 1/2 off the burger as they can't credit for consumed food. Usually in a situation like this you want to do something to leave a customer with a good feeling to make up for the mistake. Not here.
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