Unfortunately not happy with this service at all. Had them out to clean heavily soiled carpet (admittedly). I was not physically there at the time, so the tech went in and performed the service. When I got there a few days later, could barely tell anything had been done. Had a friend that was a contractor come over and he asked "so when are you getting the carpets cleaned"? Yeah, that bad. They advertise that they are "saving" carpets, DEFINITELY NOT THE CASE. I'm likely getting the carpet replaced, but if you can't do the job you're being paid to do, I expect for someone to tell me beforehand. Not after they abscond with the money.
I called to see if they would do anything about it. They claimed that I was given a yellow sheet prior to the cleaning saying something about the condition of the carpet, but that's absolutely not true as I wasn't physically there. They then said that they would come back out, but since it barely looks like any different from the first cleaning, not even going to bother.
Bottom line, they took my $500 to do a job that they didn't even come close to doing and don't feel any responsibility to make it right.
I wish I could post after pictures to show exactly what the "clean" carpet looks like.
DON'T BELIEVE THE MARKETING HYPE!!!