Where to start? I have been going to Susan for about the past four years. Before hearing about Susan through a family friend I had tried hair laser removal which sad to say was money down the drain. I came to Susan in hopes that she could fix that and she did. I have always received exceptional service and every question I had (and believe me, I had a lot) was answered. Susan is a sweet and caring woman and loves what she does and it shows in her work. I would recommend Susan hands down to anyone looking for hair removal. Susan is very professional, organized, clean and knowledgeable woman, which is very important when looking to get electrolysis done. Highly recommend her and her services.