All I have to say is.....thank you Scott. I have FINALLY found someone that I trust to work on my computers. I will never take them anywhere else. The desktop and laptop I took to him are running 100% better than they did before. Scott took the time to explain to me (in English, not computer) what problems I had and what he had done to fix them. About a month prior to finding Geeks in Phoenix, I took my desktop to the Staples computer repair, the computer came back to me even slower than it was when I brought it in, it wasn't fixed AND it cost me $100....and don't even get me started on the Best Buy Geek Squad (many bad, expensive experiences with them). Scott fixed everything right and did it quickly and very reasonably! Very satisfied customer!