The reason for this rating is due to the small size of the restaurant and the lack of a waiting area. There's people trying to eat and people are waiting over them. Whomever did the design of this restaurant in particular did not take into account the number of people who frequent this area. Cheesecake Factory is a popular chain that a plethora of people enjoy. I will probably not come to this location due to thr lack of waiting and standing over people while they are eating.