Updated: My review was 2 stars it is now 4 - the policies listed below have been changed and they now have a veggie burger. My only criticism is that they should have some other oil than lard for those of us who love the fries but are vegetarian. Otherwise - great job Michael for listening to the comments of your customers.
Good food - terrible service. The two door guys wouldn't seat us until the last person arrived. When we joked that we could be spending money rather than standing and waiting we were told that our table was ready and waiting but the "policy" is that they have to wait to seat parties until everyone arrives. Nice "policy"
Then, one of the people in our party has food allergies and the server refused to substitute anything. "I can take things off but we won't add or substitute anything". When asked how they deal with people with food allergies the server just shrugged her shoulders and rolled her eyes and mentioned that it was their "policy".
Finally - I needed to add a to go order and she wouldn't take the order until later. "if you order it now it will come out now" when I asked if I could order now and have it before we leave she said "no"