this store sucks! Customer service is severely lousy. I sent in my bag for repair but they said that the bag is not repairable and therefore it is throwable. The manager and the associate just emailed me and told me that they cannot replace it it is not repairable and I can call customer service and that is it. Now where is customer service there? No suggestions on what to do, no after care service. The bag is over rated to be durable and long lasting, I had mine for 2 weeks only and now it is for repair but actually it is for disposal since Longchamp does not want to fix their mediocre bag, what a disappointment!