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  • So unfortunate! Today was my 1st visit to the container park. My husband, 3 boys and I visited in the early afternoon. We chose to eat at Big Ern's BBQ. If it weren't for the HORRIBLE attitude of some of the staff, I wouldn't even be commenting. My husband saw an employee behind the food line DOUBLE DIP HER EATING SPOON IN THE PUBLIC MAC AND CHEESE. After my husband said something they removed the macaroni in question. The employee that was taking my order even suggested that the trash be checked for another spoon. That sounded reasonable. There could've been a chance that she was not double dipping into public food. No second spoon was produced! We didn't expect to eat for free or anything of that sort. We just wanted to feel like our patronage was important and that this issue would be dealt with swiftly and properly. Their treatment of us that followed is what affected my rating of them. A few employees stood behind the food line stealing glances at our family and shaking their heads. My husband doesnt like confrontation so for him to say something, the incident had to be really bad. A Big Ern BBQ employee that hadn't been present for the incident asked if everything was ok. My husband walked over and told him exactly what happened; That he watched an employee dip a plastic spoon into the macaroni and cheese that was being served to the public, ate off of that spoon and instead of throwing that spoon away and getting another plastic spoon she dug the SAME spoon that was just IN HER MOUTH, into the macaroni and cheese and took another bite. The lady that was running the cash register walked over to my husband and started yelling at him that the situation was over. That they took the food off of the line and that was that. The employee that did the double dipping said my husband was lying. Never have we felt so disrespected and unappreciated! It really is a shame. The macaroni and cheese was delicious. It rivaled my mom's homemade macaroni. To bad all of that was overshadowed by the blatant disregard for proper customer service and disgusting food service standards.
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