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  • I've given this place too many chances and I officially am no longer a customer. They took away the ability to use your card online. You can order online but they only accept cash when they deliver, no checks. I never have cash and shouldn't have to scramble. This is 2017, not 1990! Last weekend I called at 8pm to place an order and was immediately put on hold. I waited, the background noise was ridiculous when talking to the order taker and if they are going to force people to call in who use debit or credit cards then at least have a decent quiet spot for people to answer the phone. I placed my order of 2 salads and a cheese pizza. The girl said it would be here within the hour. Okay fine, it's late so what's an hour...so we waited, and waited and waited. Finally at 930 I called and the driver answered the phone and told me he had been trying to call me but I wouldn't answer my phone and that the address I gave didn't exist. Okay...so he repeated back to me what the girl wrote down and she had my phone number and street name wrong...I shouldn't have to think to ask them to verify the address and number she wrote down because any other pizza delivery allows you to order and pay online, so if I make a mistake then that's on me! The manager got on the phone and said he'd make a new pizza and have it delivered...finally 2 hours and 15 minutes later our food came. Here is where I feel horrible...I feel horrible for the employees who work for the irresponsible owner of this establishment because they take the brunt of people's frustration. I feel horrible because the poor kid who delivered my pizza got no tip because the manager said it was on the house (yes that was nice) but now there was no slip to sign and I had no cash to hand this kid. He said he didn't need the tip and I apologized profusely to him. I told him to please tell his management staff to send the message to allow folks to pay online. If the driver sees this, contact me please because I owe you a tip!!! I'm not a fan of the pizza here in AZ because we had many great NY style pizza places in FL but I did like the taste of Geno's pizza and their salads are really good but it doesn't make up for the frustration! I don't even have the energy to type everything that happened the time before but bless the driver (again) for having patience while he sat at my door for 10 minutes trying to help me pay with my card over the phone since they refuse checks. No more. Bye Geno's, I am breaking up with you for the last time. I don't like yoyo relationships. Please improve for the sake of your customers who keep your lights on.
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