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  • Brought my morganite here to get the surface scratches buffed out. I was told by the gentleman who looked at it it would be $30 after going to the back to speak with someone and they said we don't even have to remove the stone. I thought okay I've never had it buffed so I didn't know prices or the process of buffing it out. I just realized after having the ring back for a week that my stone is completely lopsided now. I was crying I was so upset. There's no point in calling them because there's nothing they can do they ruined my stone. I wish they would've told me this could change the shape of the stone completely I wouldn't have done it at all. Now that's all I'm looking at is the fact that the shape of my stone is completely different. It has a big slope. You can see how it's sloped if you look at the prongs. Showed to my mom and husband and friends to make sure it wasn't just me thinking it was sloped and they agreed. I look at my ring a lot as I'm in love with it and have had it for over 4 years I know my ring. This completely changed it and I am heartbroken. DO NOT bring your jewelry here. Another note when I picked it up I noticed there was some scratches on it still and I pointed it out and they brought it over to a gentleman who said yeah those are too deep to get and he said it's a much improved and he said it in such a rude way, and said it WAS only $30 for the job. I never asked for the cheapest option. all I did was come in and asked for the scratches to be buffed out and they told me the price and what would happen. I would've rather spent $300 to make sure it was done correctly. DO NOT bring jewelry here they will ruin it. I don't know how you couldn't have seen this when inspecting the ring. There is also new damage they did, I can see how it happened on the edge, it was never there. I am just so incredibly upset because nothing can be done unless I have it buffed down to be even but I don't dare take it to this shop to have that done. The photos will show the unevenness of my stone now. I don't wear any other jewelry at all. the stone means so much to me and now this is all I can see.
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