I've spent a lot of money here over the past two years and am generally satisfied but my last experience has really annoyed me.
We bought some of the dot art paints a $20 product just so our daughter could "paint" while being moderately supervised - like I'm making dinner or doing dishes and she's at the kitchen table.
The product was disappointing - the foam tips on 2 dotters (is that a word?) came off within 5 minutes and they are useless without them. The colors are also off.. The black is really green, yellow is orange, green is goopy.
When I called today to talk to someone about it the person who answered the phone said "oh, well we have more for sale".... um thanks? When I asked if they would give me a discount or credit or offer me something she said "we don't do that".
You don't stand behind your products? Well, okay. I won't stand behind businesses that don't treat customers like they have value. I can get the SAME product on Amazon for five dollars cheaper and free shipping plus Amazon would take a defective product back with no questions asked.
Cool to be able to shop but not worth the money.