Regarding the toasted bagels...
1. Bagels are hard as nails.
2. They don't butter the bagel for you. They put it on the side and you have to do it yourself.
3. Limited variety of bagel flavours.
4. Bagel overpriced considering it is hard, you have to butter it yourself, and you don't have much variety. For that price it should fresh, softer, buttered for you, and they should have more variety.