Front desk customer service sucks after hours. Call the 800 number even as platinum status and was told that they have rooms available when I try to book the room they call the front desk. The front desk said that they have no more rooms available. Lazy! I don't understand but that's the way it is I guess that they have no loyalty to members. Sorry for so many errors and spelling and grammar I'm doing this via my voice messaging so I don't get stopped for texting and driving just thought everyone should know what I think of this Holiday Inn.