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  • My husband, 2 children and myself saw Dr. Kaplan. I went back a second time because my contacts (he changed) were not working for me and at that time I saw Dr. Bark. The doctors here seemed very knowledgeable and thorough and we were happy with the exams. However, the "glasses girls" and the front office staff with the exception of maybe one are very unprofessional and unknowledgeable. My contact prescription was changed, for a reason unknown to me and when I went back to talk about getting it changed back, they gave me a trial pair of contacts, different than what I had been wearing. I am still upset about the contacts and have yet to order my supply because they tell me if I come back to have them adjusted again I will be responsible for another "Contact ReFitting Fee" which is $68 (not covered by insurance). I am at a loss, feel like my hands are tied. I've now wasted my "once yearly" exam and still don't have contacts. My husband was pressured into making a glasses selection, was very unhappy with them, but when he called 3 times to talk to someone about it, his calls were sent to voice mail and not returned. He had to drive to the office in order to voice his concern/complaint. Highly frustrating and disappointing. Another disappointment is how they over charge for yearly eye exams and contact reorders!
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