My husband bought my engagment ring from TQ in 2005. We went back to purchase our wedding bands as well. Recently, my ring was damaged, and needed repair. The insurance company had me send my ring to a place where they replaced the diamond and fixed the damage....but the repair was terrible. I was sad and upset that the ring's repair was subpar. I took my ring back to TQ where I met Lora. She was amazingly kind and compasionate in terms of listening to my repair nightmare, as well as amazingly helpful in terms of providing me with knowledge and options for a much needed ring repair. Lora helped me pick out a beautiful diamond to replace my original, and did it at a price that was more than reasonable. I will NEVER let my insurance company prevent me from doing what I wanted to do in the first place.....take it back to TQ. You can't put a price on piece of mind and excellent quality and service. I will always return to TQ for these reasons. They are excellent!