Knowledgable staff; should have PhD's in guitar playing, maintenance, and trivia! High quality new and used instruments, and timely repairs. If you buy a used guitar from this store, you may not always be able to sell in back. I had this issue but the owner followed up with me to discuss why it wasn't purchased or accepted as a trade. While the outcome wasn't as I had hoped, the customer service was exceptional. The guitar was eventually sold to another interested party so everything worked out. Overall, pretty good guitar shop.