While the girls at the front desk were friendly, the vet was definitely not. She walked into the room, didn't say hello, to me or my dog, and I had to ask her who she was. My past experience is when a vet comes into the room, introduces themselves, and then says hello to the animal. My dog, who is very friendly, did not like her either. And she hardly looked at my dog's problem. I have no trust in this dr. and will never be back. Now, I understand why they give you a coupon for your first visit.