This started off badly, but, the way it was handled was top notch. Usually the food is great but this morning I ordered a Tuna Salad on an onion bagel. The tuna was really bad, it tasted like it had turned and as I said before, the food is usually great. The reason this is so positive is, the manager actually was extremely concerned about it and had her employee throw it away immediately. She not only refunded that sandwich, but, she refunded the entire order and gave me a large soda, she even offered to buy me another sandwich!!! I wish more businesses handled themselves like this person did. I'll always go back!! Top notch service!!!! Way to go Brueggers, please give her a raise!!!