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| - My husband has been researching places to find an artist with whom he could have a long standing and lucrative relationship. After checking out places on Yelp, we decided to head down to NODA to check out Fu's Custom Tattoos. We walked in around 1:20pm and spoke with the receptionist who was nice ( reason I am giving one star out of two). There was only one tattoo artist there since they just opened. He was in the front booth. I am sure to all that know this place, I do not have to mention a name. He seemed VERY disinterested, but spoke to my husband anyway and we figured it was just his personality. My husband showed him some ideas he liked for a half-sleeve, but also said that the artist could have creative freedom to come up with something original. The artist took a $50 deposit and made an appt with my husband for 2 weeks later, on a Sunday, at 1pm. My husband was very excited.
So, two weeks roll around and we head out to NODA. I could tell my husband was really looking forward to his appointment and tattoo. There was a huge bike race going on in NODA and it was fun to watch (we got there a little early). When it was time, we went to Fu's. The receptionist greeted us, but seemed surprised that my husband had an appointment and began texting pretty quickly on her phone. She told us that the artist was running late and to have a seat. 1:10, no artist. 1:15, no artist. 1:20, no artist. 1:25, no artist. 1:30, the receptionists tells us that he has been in a "bump-up" and is waiting for the police. She asks my husband to reschedule. My husband works many odd hours and did not know his schedule offhand. The receptionist said that she would have the artist call my husband the next day to reschedule. We head home....
Monday, no phone call all day. Tuesday my husband calls and said that he wants his deposit back. No tattoo from Fu's after all that.
Here is what I have to say about the situation:
1. If you were truly in an accident, I am sorry and I hope all is OK (benefit of the doubt gives Fu's one more star).
2. Also, if you were unavailable to call my husband the next day, you should have had the receptionist call.
3. If you were not in a "bump up", and just didn't want to do the work and make money, it would be better customer service to direct us to an artist that would be happy to do it than to put us through all this.(also an artist that wants a customer to turn into a recurring client!) Gas is expensive!
I never write reviews on Yelp. This is my first one. I would have rather it been more positive, but being in the customer service business myself, I am sensitive to bad service.
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