I have been here a few times it's always been good. I went there Friday and got my usual number 8 Pho special... Well as I was eating I saw a piece of hair in my bowl I was done.. I let the waiter know and I love that they did just brush it off. He told the manager and they took the bowl off my bill and offered me a new one togo. Most places will just have a oh well that sucks attitude, but the way they handled it I will still go there and eat. Thank You!!!