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| - I purchased a laser hair removal package, for 6 treatments on 4 areas. Great price, very friendly staff. Experienced several occasions of trying to call in and spending a considerable amount of time on hold, a few times being disconnected and having to go back into the Que. for an additional lengthy hold. I've worked for a doctor's office before, and I know that phones can be overwhelming and this office offers a LOT of services, and therefor a LOT of patients, also they close at noon on Fridays, and if you try to call any later than 11:30am, good luck reaching anyone.
My first 3 treatments on all 4 areas produced NO results. I've had family members have these procedures done and I know my hair is darker than theirs, although not super dark for any of us. Their treatments (from different providers) were completely successful within 1 or 2 treatments. I mentioned that I didn't feel like I was seeing results, and was just told my hair was too light in pigment, no offer for solution.
The aesthetician that did the majority of my treatments (Tisha, mentioned in several previous posts) was no longer employed there for what would be my 4th treatment, so the office manager, Sharon, took over. She made me feel very comfortable and definitely knows what she's talking about. I mentioned to her as well that it didn't seem to be effective for me. She, unlike Tisha, offered to raise the energy level of the laser and for the first time I saw some results.
Now, up to this point I'd say they had certainly earned a 3 star rating, possibly 4 star based on their recovery of issues that came up along the way.
HOWEVER-
Due to some truly alarming shoddy medical record keeping, the office somehow managed to document that I had been there and received 3 treatments in total that I DID NOT RECEIVE. Even when talking with the office manager, and explaining that they had documented dates for cancelled appointments and recorded them as having treatments received (several documented treatments being only 1-2 weeks apart due to a schedule and reschedule) and knowing that all the treatments were recommended to be scheduled 4-6 weeks apart, they made no attempt to reconcile their record keeping errors.
So it's a GOOD thing I got a ridiculously low price for these treatments.
My suggestion: keep impeccable records on your own for when you've been in for actual appointments, and check back regularly if you've ever needed to reschedule to make sure their MEDICAL RECORDS are accountable and accurate.
Completely absurd that an office that handles actual medical patients, not just cosmetic procedures, could have such sloppy record keeping habits.
BEWARE.
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