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| - A touristy restaurant that lacks attention to the clientele, and quality of food.
Our latest visit to Bier Markt for a weekday lunch turned out to be nothing else but an expensive disappointment.
Although I have been to Bier Markt twice before, this last experience took me by surprise as to how things changed for the worse.
Upon our arrival for a 1:30pm weekday lunch, we were seated upstairs to a very small, uncomfortable table, in a very dark sector. Quite depressing. I suppose the bright big TV and the blasting terrible music was the only thing that kept that sector lively.
While looking around, I've noticed that there was another sector upstairs with windows and far more spacious and better ambience. Sadly, we paid the unexpected consequences of having a worse waiter service.
Shortly after we sat down, our waiter arrived. So far things are going OK. Right away we ordered our meals. Mussels in a sauce and a chicken burger with fries. We were a table of two and both times our waiter was quite pushy in offering us sweet potato fries instead for $1.00 extra. Of course that an extra dollar for his tip. We said, no.
Since we arrived for a late lunch at 1:30pm, we are quite hungry. So our 45 minute wait for mussels and a chicken burger was not sitting well for either one of us. Finally our meals have arrived. Not once did our waiter took the time to apologize till I very kindly mentioned the such long wait. His response and I quote "Oh sorry, our kitchen staff had gone on break when I placed in your order, I'm sorry about that" Somehow my appetite was being replaced by frustration. As soon as we took a bite of our meal, both of our fries were cold and soggy. The mussels were warm-ish. My sandwich, well the bread was rubbery, the chicken was cooked till dry as sand paper. Again, I politely called our waiter and mentioned the fries. He said, oh sorry about that. Let me get you another batch. Soon after our waiter returns to our table and informs us that the fries will take about 5 minutes since they didn't have a batch made. So we waited, yet again!
Finally,y we finished our meal. I clearly indicated to our waiter that we were not pleased with our meal and the long wait. He simply said "I'm sorry for that." The apology and the service both felt quite cold, short, and very unprofessional for a simple lunch of two people with one beer that costed $55.00
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