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| - Tonight, we expected to eat the greatest pizza of all time along with some of the best service in Mesa orchestrated by Tony. To our surprise, when we showed up we noticed that Tony wasn't working today. We went forward to place our order (bbq chicken/margherita split pizza and an order of wings) and proceeded to sit down to wait for our food. An hour and 7 minutes later, we were served our food. The food, although DELICIOUS (Seriously; some of the best I've ever had) is definitely not worth an hour wait.
However, what really killed the experience for us was not the wait time. It was the staff's inability to confront the situation. We continuously got glances toward our table and were never acknowledged. Not once did a staff member approach us to apologize or to even notify us of what was happening with our order.
After 50 minutes of waiting, I approached the register where the girl working the register immediately said "Iván! Your pizza should almost be ready" and walked to the back. No matter how awesome it may be that she remembered my name, the fact that she knew there was an issue and it wasn't tackled until I approached the register left me feeling like just another sale in a day of business.
When we were served our pizza, I mentioned to the girl who served us that it had been over an hour of waiting to which she responded "Yeah it's been backed up. We've messed up a lot today" and walked away. (I stared blankly at my friend who joined me after this; still no apology)
We proceeded to eat out pizza, which as always, was really REALLY good. As we were about to leave, we asked another staff member for a box and before we got up she was the only one who apologized for the wait but then lead up with a "I'm really ready to go home. Everyone is messing up today. It's been horrible" (I feel for you kid)
Seems to be that the only day to eat at Casanova Brothers is when Tony is there. Otherwise, you may be in for a longer than average wait while being under-acknowledged by the staff.
Get it together guys. We love your pizza and it pains me to be giving you anything less than 5-Stars.
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