Just had my sons birthday here and it was a GREAT experience, from the time booking with staff (questions, ordering, confirming) until the time the party was over. Our party host Jimi was great and attentive. She was very patient and made sure we had everything we needed. The food came on time, was good and was very presentable. You get your own private room for the full two hours and it's all ready and set up with your decorations even before the party starts. When your time was up in the room, the host simply let you know but wasn't rude about it nor did she rush you out if you were straggling to pack and/or trying to end conversations with your guests. Good job! Only issue would be the waivers for guests who aren't tech savvy (i.e. my older parents) may find it difficult to fill out and once filled out, you have to wait in line again...I know waivers can be pre filled before the party but some don't have the time or resources to do that...maybe a quick sheet with the information where they can just write and sign their name and give number/email would be easier? That way they wouldn't have to wait in line twice. Other than that small details, I'd recommend this place. Kids had a BLAST and I even bring my son here on weekends just to play. Keep up the good work and customer service.