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  • This review is based on one event. I made a mistake. Gourmand Deli sells bagels from Bialy's Bagels which are generally thought to be the best in Cleveland. They were nice enough to call and let me know they were in and I committed to a dozen. The mistake I made was assuming Groumand wouldn't try and rip me off. I have bought them at Corky and Lenny's--probably the most expensive deli in the area--and they are 9.99 a doz. I figured, ok, if Gourmand adds a small premium, fine. I could deal with $1,$2, even $3 more. I mean, how much could they be? Hell, in Manhattan great bagels are $14.99/doz. They were TEN DOLLARS more than the most expensive deli in Cleveland charges and $4.00 more than in NYC. That's right, $19.50 for a dozen bagels. Am I an idiot for paying that? Absolutely. Later I called and spoke to someone and asked why they were $10.00 more per dozen than elsewhere. I was told: "We have margins. If you don't like the price buy them somewhere else." Like I said, I made a mistake. The mistake of thinking that these people would act with some sense of business ethics and general fairness. Based on this experience it appears they may be more interested in price-gouging than keeping customers. Great, now Yelpers know, too. Hey, Gourmand management: Let's say you had charged a $3.00 premium instead of $10. I would have continued coming to you for them every other week or so, and, like today, bought something else. So, YOU decided to give up those more consistent longer-term profits for one $10.00 score. Is that smart? Was it worth it? So, as W once so smoothly put it: "There's an old saying in Tennessee -- I know it's in Texas, probably in Tennessee -- that says, fool me once, shame on -- shame on you. Fool me -- you can't get fooled again."
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