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| - THEY RUINED MY WEDDING!
I do not recommend this "bridal boutique" to anyone! If I could rate this i would rate this place a -1000
They caused me so much unnecessary stress and tears.
1st. I ordered my gown 12 months in advance to avoid stress. And 6 months before my wedding they give me a call saying they lost my gown and then told me HELEN the previous manager STOLE MY GOWN!
SHE STOLE MY GOWN. VEIL, AND SASH!
2. They told my they'd order me a new one but didn't offer a rush at first. And when they did they made it seem like they were doing me a tremendous favor. When they should have covered that regardless. LINDSAY told me me that the designer MIA SOLANO herself was going to personally make my gown herself.
3. When the 2nd gown came in, it looked horrible! It was made poorly and it was then When I was told that the warehouse made it AND that they aren't perfect.
4. They had to order me A 3RD WEDDING GOWN 4 MONTHS BEFORE MY WEDDING!
4 months with no guarantee that it would be perfect like the 1st one ( the one that got stolen UNDER their watch)
At this point I was furious, 4 months before my wedding and I had no wedding dress! I had to re arrange my alterations and that was difficult to Do!
LUV bridal inconvenienced me, my family, my fiance, they are liars, they are UNRELIABLE, UNPROFESSIONAL, and will refuse to DO THE Right thing.
They only care about the money and not about the bride and the customer service.
God forbid something goes wrong they will try to make you feel responsible for their mistakes and treat you horrible afterwards. They don't own up to their mistakes, and if it was easy for my gown to get stolen who's to say your wedding dress won't get stolen or given to the wrong bride.
Their management is horrible. And security system is also horrible.
I had to call them to get my refund which they did not process until a week later. They will tell you they are offering a great deal and doing you a favor when I. Reality, they do nothing for you.
PLEASE AVOID
This place if you want to save yourself the extra stress, tears, heartache. The way things are managed are poorly, UNPROFESSIONAL and a shame.
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