I came here to turn in my old iPhones for a rebate. The line to sign in for customer service was 3 people deep. I sat in the very run down,dirty, and dingy waiting area until I was called by an employee which made my wait time about 10 minutes. While I waited I observed an employee with her head down resting while she was "working" at the computer. I overheard her discussing lunch plans with a fellow employee. After about 5 minutes of this she decided to "clock out". I overheard another customer complain that she had made an appointment with a certain employee, but that he wasn't there. I heard a few people come in and state to an employee that they were looking to purchase new phones, yet those customers all left empty handed. I did not end up turning in my old phones because half of the rebate money was required to be in the form of store credit... um. no thank you. I will just mail the phones in myself and get a full rebate credited to my phone bill.