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  • I wish I could give Sakura no stars. This was a MISERABLE lunch experience. The customer service was horrible from the employees, Manger and Owner of this establishment. For lunch, myself and a coworker decided to order their Bento Box to go as we have many times in the past. I call in the order, got busy, remembered I forgot to specify chicken on my associates order and asked him to call and specify chicken. He called and was told "there is no Bento order" with an attitude. He hung up and questioned me on this. I told him I placed the order less than 5mn ago, it must be an error. He called back, was scolded for calling again and said that our order was cancelled since they do not do Bento to go. About 2mn later, they called us at work, apologized and said that they do not do it to go, but that they would since some one already took the order and it would be ready in a few minutes. Ok, great, he heads out to get the order. Upon arrival at Sakura he is told that there is no order and that the order was cancelled! WTF? The Manager would not talk to him and then he was told to wait so they could make the order. For over 20mn he had to sit and wait for the order to be done. I do not recommend this restaurant to any one. Customer Service in any industry should be a priority, keeping customers happy is what pays the bills.
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