rev:text
| - If I could put zero stars, I would. Please read, for your child's sake.
My 1yr old and I waited over 2 hours for shots. 1 hr in the waiting room, and over 1 hr in the patient room. 2 waisted hours spent calming and entertaining a baby. The manager explained that it was due to a new computer program they were still learning. If that's the case, why am I watching numerous families that came in after us, leave to go home during our 2 hr wait for shots?
We waited 2 hours, only for my son to get shots by someone who had NO clue how to administer vaccinations in an efficient and SAFE manner. I HAD TO TEACH HER HOW TO DO IT. Twice now she had given my son his shots, and she will not get a third. I should've cancelled after the first time. She asks parents to secure the child's arms, but she does NOT secure their legs when she injects them in the quads. So when the child feels the sudden pain, they naturally kick up, and the needle hits the bone and moves around in his muscle before the shot is done. This causes mental and emotional trauma to the child (especially for future visits), and more injury from the needle than necessary. Of all my son's appointments, this has cause him the most trauma.
Every time I asked the staff on their status, each person would say, "they'll be with you shortly" or "you're next". Don't mislead your customers. Tell them up front, because now you only add to your customer's disappointment. I know you're a mess when each of your staff has a different story for our 2 hour wait. The WORST PATIENT CARE my son and I have ever experienced.
|