I had a horrible experience three weeks ago in this restaurant. When I called the manager, she apologized and insisted that the waitress in question would receive more training. Upon our return last weekend (Hey, I can't help it...I love the food), the manager came by to make sure everything was okay at least 4 times during the meal. It was completely unexpected, but she gave us a discount on our meal, and offered us free dessert. I was simply happy with the apology, but Maria went out of her way to make sure that we had a good dining experience that night. (For the record, we had our usual fantastic service from our waiter). Great people. Will definitely return.