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  • This was a horrible experience. We quit ordering from them years ago because of delivery times, when you're at work you only have so much time for lunch, but today decided to try it again with online ordering. The only thing they got on time was their money. We ordered in advance, requested a specific delivery time and gave them 2 cell #'s and an email address to contact us if there was a problem with the order. 25 minutes after they were supposed to get here they told me they got the order 40 minutes after I submitted it and got confirmation from them and it would be 15 to 25 more minutes before they could send someone out. Never once did they call or email to let me know, I asked 3 times during 1 phone call for the order to be cancelled since my lunch was over and the person manning the phone just kept talking over me. After the third time I was assured it would be cancelled despite the fact that none of this was their fault, they don't control the internet (but emailed me a confirmation when I ordered) and I would not be charged. I had to run out to get some things later in the day and found they still delivered the food about 20 minutes after I cancelled, under the incorrect name (even though I had to enter my name to register and put it on the sandwiches) and didn't call or email (despite having that info also) and just left it at the front desk with the receptionist where it later got thrown away. The kicker though - the receipt showed the correct order time, the condescending person on the phone lied on top of everything else. If they had called and said they were going to be late, it could have been planned for, maybe they were busy, but to just not show up and then blame the internet instead of being honest is too much. I did email them to see what they would say about my experience but got no reply.
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