A-ok. I've been wanting to get a bike rack for quite some time and the ones I've been looking at need a hitch. Who knew U-haul installs hitches?! I booked an appointment online; you also save $10 when you purchase online. They call you right after you purchase to secure an appointment. Easy.
It takes approximately 1 hour for them to install. In the meantime, bring something to do or walk across the street to the Dunkin' Donuts or Saigon Palace for lunch. There is no official waiting room (just 3 chairs in the middle of the showroom), the A/C isn't strong (especially in the morning with the sun beating through the windows), and a parking lot full of rental trucks isn't a great place to hang out
It wasn't until later and walking up to the back of my car that I noticed they placed a U-haul sticker on the bar of the mount...I'll have to figure out how to take that off...looks really tacky. In any case, it was easy and the job got done within 24 hours of when I made up my mind to do it. Nice.