If I could give no stars I would.... Called to place a to-go order and the lady was telling me about their gluten free products and about how their mobile website would be easier even after I told her that I was In a slight hurry to get to work.... I asked for a soufflé and she told me my favorite kind as well as the other 3 were available.. I arrived before I could even start placing my order and I had already been on the phone with her for 7 minutes. I walked inside to a full line with one person on the register. Not only that they only had 2 soufflés left.... Spent 10 minutes in line got my order taken and waited near the To-Go stand. They called my name and I picked up my order... Walked out to my car and they FORGOT the soufflé..... I was late to work at this point walking back inside and telling them they forgot part of my order. I was told there was a note on the bag yet I paid for the soufflé and there was no note located on the bag. I told them I paid and wanted one. They told me they only had two left in stock. I told the lady it did not matter which kind that I just wanted any kind. She walked me to the soufflés and moved extremely slow almost on purpose. She stared at me with the soufflé in hand asking if I was late for school or if I wanted utensils which was alright. But then she placed each utensil while staring at me separately in the bag. It was the slowest panera I have ever been to and they got my order wrong. I will never be coming back to this location and sadly I'll be telling my peers today at work... Please fix this