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  • Incompetence. Brought my car here for a front right crash. Was told that it would take about ten days. After tear down I was told that it was going to take twelve days, which I though was excessive. I received daily updates for the next 11 days saying everything was on schedule. Got a call that evening informing me that the painting was complete and that assembly would be completed the next afternoon. On the next day when it was supposed to be done, I got a call informing me that it was going to take six more days. No explanation except that I should be happy they were taking the time to repair it properly. No communications from Caliber for the next six days. Later investigation revealed that they forgot to send the wheel out for refinishing. When they got the wheel back, they realized they forgot to order a tire, which took two days to get in. Having not received a call to pick up the car on the new completion date, I called just before close to inquire if the car was ready. This time the problem was the bulbs for the involved lights. No bulbs were order. Thankfully, a service tech went out and got the bulbs. He stayed after close so I could pick up my car. Bottom line is that Caliber's incompetence in managing this repair cost me $422 in additional car rental fees. I won't be recommending this repair facility to anyone. Nice tech, but they can't manage a repair.
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