Came here with my husband to look for a guitar he saw online. He called to make sure it was there and they told him they would put a ticket on it for the day for us. We got there in about 2 hours and was waiting to be helped. We went to the center of the cash register and was waiting in line. It was obvious the people before us were going to take a long time but we still waited. There was another register on the other side and a worker was there on his cell phone scrolling on fb and he was bent over the table just being casual. Really? Could he be anymore obvious? Finally, someone went up to us and asked what we needed and we told him about the guitar. He found the guy on the phone who we talked to and he told him which guitar it was. The guy walked us over to a guitar, but it wasn't the one we were looking for. We told him the one we wanted and by the time that happened we found it on our own. We also noticed there wasn't a ticket on there as stated. Whatever. We walked back over to check out. Another guy was there and he was cashing us out. He was nickel and diming us. Do you want this warranty? No thank you. He gave us a whole speech. Tried to convince us again. Do you want this special program thing? No thank you. Gave us another speech. Can we just check out already? We are ready to go. We were finally on our way.
Overall, it was an ok experience. We are glad the guitar was still there but customer service could definitely improve and I'm not talking about the guy that was cashing us out and asking about the warranties and what not because I know that was his job.