Ingleside's new location is a clean, beautiful space with an abundance of natural light and high-tech goodies. Each patient room is equipped with a computer terminal and moveable monitor so the vet techs and doctors can go over the digital x-rays and billing information with you. The entire staff is extremely warm and it is apparent they love what they do. During the multiple visits surrounding my cat's recent surgery, my pets were handled with great care and affection.
Due to the nature of my cat's illness, exploratory surgery was necessary to remove a blockage in his intestines. All costs and options were reviewed with me up-front and the staff handled my first-time cat owner questioning with ease. I never felt rushed and at no time was the experience stressful for my cat or me. The recommended treatment options were not bloated with unnecessary costs and measures were taken to ensure cost-effectiveness. When I asked for a copy of my cat's x-rays to share with my cat-savvy brother-in-law, the tech cheerfully provided a CD of his x-rays for me to take home. Also, the doctors and techs made several follow-up calls to me during my cat's recovery and I appreciate that level of personal communication.
The only complaint I have is the building is set back quite a ways from the street (Thomas) and their sign is not very prominent, making it easy to pass. On the other hand, if this is a strategic means of keeping animals far away from a main street, I'm all for it.
Overall, this is the best vet I have ever been to and I would give them 10 stars if I could!