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  • July 26 stayed for the first time and thought we were going to get the pyramid room. We were booked for two days. They overbooked and we had no choice but to stay in a room on the first floor. That was pretty accessible to go in and out of and not take any elevators. The room was very clean. The only downfall was that tons of kids running up and down the halls rapping something that was loud. I called security. We went to sleep with this rapping and woke up in the morning with the rapping kids again. When we came back in the evening, housekeeping did not clean our room. I called the front desk for housekeeping and they said they were gone for the night. The front desk said to come and they will give us an upgrade, free for the inconvenience. We had a comp room anyhow from M Life. We get to the front desk, they said they are overbooked and have no more rooms. We told the manager we were gonna check out because it was crazy to promise something and then re-nig on it. The room was not made and the noise of he rapping kids was insane. So we got ready to check out. We talk to Nate the mgr. on duty. He apologized sincerely that they overbooked and did not clean the rooms. He said there was man at the other side of the counter and he booked a room and they couldn't give him one because there wasn't any. Now mind you, this is about 1am. I told Nate we were leaving and show tickets etc... could not keep us there. I told Nate to call housekeeping and give the gentleman my room so he won't be homeless for the night. Nate said that housekeeping was not there. I said are you kidding me, 24 hour hotel with no housekeeping. I said, give me the sheets and towels and I will change the linen myself. I said, you have to give him my room, because you have a room to rent now. You can't say you don't have any rooms. I was talking loud enough so I hope the gentlemen overheard. We left and went to Caesars, no problem. Our whole envision was to stay in the pyramid which didn't happen and probably will never happen. We will stay from now on at Caesar's or Harrah's property. They both take care of people. No drama, no problems!!!
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