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  • This time around we visited their East York location. Much smaller than their Mississauga location but no shortage of customers! I've only given this place 2 stars because the wait time is, in my opinion, unreasonable. The food is good, but we recently visited another Kabob place (review pending) where the food was equally excellent, price equally affordable, but the wait time was reasonable. For a place that has fast-food style service where you place your order, pick up your order at the counter on a plastic cafeteria tray, I can't understand why I should wait 30 minutes for my order. There is a quality to fresh food, but I don't think that's the problem, I feel that it's just a mis-management of time and resources. There was one guy whose job it is to make and stack styrofoam takeout boxes... and then put the food from the grill into the window- the whole kitchen is about the size of a train-car diner. I think there are more efficient ways of handling food. Speaking of food handling, food passes through 5 people before it enters your hands: 1. the grill master 2. the sous- grill master who takes food off kabobs 3. then to mis-en-place for plating 4. the styrofoam box maker to put it in the window 5. the cashier/sous-cashier who puts plates on the trays. That's a lot of hands... We tried to call in our order, but no one picked up- when I asked the cashier "what number do I call to place my order" she replied "we don't pick up the phone, it's too busy" then she continued to stand around waiting for a new customer to walk through the door so she could take their order. We gave it 2 chances, we're not going back.
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