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  • I came here as it was listed on Kaiser website as an accepted location. I called before going and explained about my 6 years old most probably have a fracture. They didn't inform me on phone that this location is only accepted location for Kaiser Hawaii and not Kaiser California. They didn't inform me that they don't have basic fracture related supplies for kids like even a sling. We have paid out of pocket, waited for 3 hours. We were not given icepack or some kind of support to keep arm comfortable during the wait. Finally when doctor saw us and took an X-ray, broken bone was confirmed. They tried to wrap my kid's shoulder using a elastic bandage roll. Nurses were really confused how to do it and hurt my kid in the process. They made a huge knot on her back. While we were wondering on the impracticality of this wrap my daughter was crying in pain. Doctor asked nurses to take it off and told us basically we don't need to do anything it will heal by itself. We came out without a sling or support for the arm, just an X-ray and a prescription of child size shoulder support which was not available in any pharmacy in Las Vegas. They didn't give us any useful information about where to buy it. They just took our money and sent us back in the same shape we came in. Only more hurt because of botched attempt on making a makeshift clavicle wrap. If anything they should make a makeshift sling. I learned that when I called my doctor next day. When I put a sling on my 6 years old next day she felt immediately comfortable and remarked, 'Why did doctor not think of it?'. This doctor didn't even mention sling. I can't believe we spent a whole day without sling probably making it worse. We carried her in and carried her out as it hurt with every step. Save yourself trouble and go to hospital in case of emergency.
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