I was a regular here for years and wish I still could be. They changed the chairs from the comfy chairs on wheels to really hard wood chairs with such sharp edges on the seat that it hurts the back of my legs. They also have a new policy, local if not corporate, that the volume of the music be loud enough to cover conversations at nearby tables. Unfortunately, that makes it difficult to have a conversation at your own table. In addition, I always feel like first and foremost the staff and managers view this as their place of employment. They hang out with each other and have private conversations right on the floor around the customers. They have staff meetings at the beginnings of shifts, talking loud enough to disturb patrons, and leaving tables waiting for service.
All of these issues overshadow the actual food, which is pricey enough ($24 including tip for yesterday's meal of shrimp alfredo & a coke) to make me not visit frequently anymore when I can go elsewhere and be more comfortable for less money.