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  • While the staff was very kind, and the gentleman behind the counter was great, I had an issue with the way the beverage was prepared. I ordered a shaken iced green tea. The barista, a woman between 5'2" and 5'6" from what I could tell, refused to make it to standard. I requested that it be shaken, which is the standard for the beverage regardless. She scoffed, and said she had shaken it. There was no foam, I asked if she could do so again. In the cup she swirled it around. I hadn't seen the start, so I assumed that she just didn't shake hard enough. When I got a refill my initial thoughts were confirmed. She had poured directly into my glass and not used the shaker. As a former barista at Starbucks whose favorite drink is the shaken Iced tea, and as HQ and the book that teaches how to make the drinks to spec will tell you. The drink should be shaken, in the shaker, a minimum of 10 times. It drastically changes the flavor of the drink. What really gets me more than anything was the contemptible attitude that she had about it and refusal to do it to standard when I asked her to.
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