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  • Recently stayed at this hotel for a wedding. The hotel itself was nice, but I have never received such poor customer service. When we checked out, we were told the room was comped, taken care of and we did not owe any payment and we were good to go. We thought this sounded odd, so we double checked with the front desk clerk and she assured us we did not owe anything and that the room was taken care of. We get home and find we were in fact charged for our stay. Tried to call the hotel, they admitted to their mistake but would not compensate us in any way. I work in the hospitality business and refer my clients over to the Sheraton all of the time. I will not be referring any of my clients over to any Sheraton hotels in the future, nor will I ever stay at a Sheraton owned hotel again. Do not stay here.
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