I have a 16 year old puppy dog , I was sceptical to go to colleens after reading the reviews, I have been going to the same groomer for 8 years but moved and it's a pretty long drive to go to my normal groomers so I gave Colleens a try . WORST DECISION OF MY LIFE !!! I don't know what happened I really don't want to know what happened but all my dog does now is shake in fear and goes into a panic attack if I'm not there !!! This has never happened before! All I know Is I will never be coming back to that hell hole of a place ! Trust the bad reviews on here because I didn't and now my puppy dog is paying the price.