Alex was kind and cordial over the phone, making sure I had all the information I needed to set up a repair appointment by warranty. After sending in my purchase order to verify warranty, he worked around my schedule to come in and fix our school's year-old Roland electric piano. He and his co-worker completed the work during a first-grade music class, not once disturbing the kids. The piano has worked splendidly since, and we are grateful for Alex's speed and professionalism.