Went to get an oil change today. Even though they open at 7am i arrived at 6am to make sure and be first. Only one guy in a uhaul truck was there before me and I don't think it was for an oil change since it was a uhaul. I got my ticket and was told it would be done in 35 to 45 minutes. After an hour I went to check and the cashier told me it would be another hour wait because there was 2 people ahead of me. I explained that was impossible because i was literally the first one in and she went on about how the system put me in third and she has no way of changing it. She then acted like i was out of line to be upset at her horrible customer service. I believe she was the manager, it was done short lady around 50 years old with super blood shot eyes, Judy I believe but not sure. I asked her to get my car because I didn't want the service and she couldn't even do that. I went and got the keys myself from the tech. This lady was rude and acted like a victim when I calmly explained to her how I was the one being victimized. I will never go here again and I'm a regular customer of theirs. I believe her name was Judy but not sure, this lady needs to be fired because it's ridiculous to wait 2 hours for an oil change when I literally got there one hour before they opened.